When an attendee requests a refund through their Eventbrite account, they can select their preferred refund method based on the options you give: If a refund request doesn't qualify for an automated refund, you’ll need to refund it manually. You still have funds in your eventThe order was for a single ticketThe attendee chose to receive their refund to the original payment method (not credit to a future event). When you turn on automatic refunds, refund requests are automatically approved if: Use Eventbrite Payment Processing to process your ticket sales.Set a 30-day, 7-day, or 1-day refund policy. Enable automatic refunds and choose if you want to cover the fees. Once the event is unpublished, you can choose any refund policy.ĥ. To change to a more restrictive policy, you’ll need to refund any orders and unpublish the event. Up to 1 day before the event startsUp to 7 days before the event startsUp to 30 days before the event startsOn a case-by-case basisNo refundsĪfter you publish your event, you can only change the policy to a more flexible one.

As the organiser, you can issue refunds at any time. Setting a refund policy only means that attendees can or can't request refunds through their Eventbrite account. The refund policy determines when attendees can request a refund through Eventbrite. Go to “Tickets” to create a paid ticket type If you don’t see “Payments & Tax”, you need to create at least one paid ticket type first. Go to “Refund Settings” (under “Payments & Tax”).

Log in to your Eventbrite account and select Manage my events from your account menuĬlick your event to go to your Event Dashboard.ģ.

For example, you can go from a “No refunds” policy to a “30 days” policy. After you publish your event, you can only change the policy to a more flexible one. If you purchased a ticket for an event, follow these steps to request a refund.You can change your refund policy to any other policy If you haven't published your event.

Eventbrite refund